VA Nebraska-Western Iowa Health Care System

Pharmacy

The VA NWIHCS pharmacy processes more than 900 prescriptions every day. Prescriptions may be refilled by phone (using the Automated Refill Line 1-855-560-1722), by mail or on the Internet.

Services Offered

Automated Refill Line
An automated refill line is available for all VA NWIHCS patients.
Refills are NOT automatically mailed -- you must order them each time.

Call 1-855-560-1722 (You will need a touch tone telephone.)

1. When asked: Press 2 for Pharmacy refills.
2. Enter your nine-digit social security number.
3. Choose between:
   Press 1 to order a refill
   Enter the prescription number (do not use any letters) followed by the pound (#) sign.  You will be told when the prescription will be refilled or if it cannot be refilled.
   Press 2 to check the status of a prescription
   Enter the prescription number (do not use any letters) followed by the pound (#) sign.  This option will tell you if your prescription has been sent or if it will be sent at a later date.  This option will also inform you if the prescription has any refills or if it has expired. 
   Press 8 to speak to a Pharmacy representative about your medications

By Mail

1. Mail in your refill slips as soon as you get your medication.
2. Use the refill slips provided.
3. Mail to:

Grand Island VA Pharmacy
2201 N. Broadwell Ave.
Grand Island, NE 68803

Lincoln VA Pharmacy
600 S. 70th St.
Lincoln, NE 68510

Omaha VA Pharmacy
4101 Woolworth Ave.
Omaha, NE 68105

By Internet

To obtain refills through My Healthe Vet:
You must be registered online at My HealtheVet (MHV). Four types of MHV information MUST match VA records before you are able to view pharmacy refill information:

• Social security number must be present in MHV;
• Name in MHV must be exactly as it appears on your current prescription label;
• Birth date agrees; and
• "Patient" is checked in "Personal Information"

To request active VA prescriptions through MHV:
Log into MHV, and choose, in order, in the upper left corner:
Pharmacy, then RX Refill, then Refill Prescriptions.
(The first time it may take up to one (1) hour to display your prescription information.)

Use the prescription number on your last prescription label to select the medication you want refilled. (MHV indicates the "Facility" issuing prescriptions is the VA Central Plains Network - Omaha)

On the far right, put a check in the box for the prescription you want filled.

Then click the red "submit refill" at the bottom of the window.

Drug Information

Please visit My HealtheVet for information about any prescription you may be taking.

Hours

Outpatient Pharmacy
Monday - Friday 8 a.m. - 5:30 p.m. in Omaha  
Monday - Friday 8 a.m. - 5 p.m. in Lincoln and Grand Island

Inpatient Pharmacy (inpatient hospitalized veterans only)
Open 24 hours a day, 7 days a week, 365 days a year.

Pharmacy Administration Office
Monday - Friday 8 a.m. - 4:30 p.m.

All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.