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VA Nebraska-Western Iowa Health Care System

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Customer Service

Patient Advocates

Our Patient Advocate program seeks to give you and your family the security of knowing someone is available to focus on your concerns and rights as a patient in the VA health care system. We work with all departments on your behalf to address your questions, problems with your experience, customer service concerns or special needs. If you, or a Veteran you care for, has not been able to resolve important issues related to the VA through other means, please contact one of our highly skilled patient advocates listed below who will be happy to help with your concern in a timely manner.

Jodi Wilson, Patient Advocate-Omaha

Jodi Wilson

Patient Advocate-Omaha
402-995-3477

Kent Engelhardt, Patient Advocate-Grand Island

Kent Engelhardt

Patient Advocate-Grand Island
308-382-3660 x 2132

Megan Spath, Patient Advocate

Megan Spath

Patient Advocate
402-995-3218

Timothy Jung, Patient Advocate-Lincoln

Timothy Jung

Patient Advocate-Lincoln
402.489.3802 x7933

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Service Level Patient Advocates also have been designated for departments and work areas to answer questions and resolve concerns. To find the name of the Service Level Patient Advocate in the area you need help, please ask any employee for the Service Level Patient Advocate in their department. For a listing of additional contacts, please visit our phone directory

Lori Jensen, MSW, LICSW, Veteran Experience Coordinator

Lori Jensen, MSW, LICSW

Veteran Experience Coordinator
402-995-5843

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Patient Feedback Tools

We have a number of feedback tools for you to provide information about your care and your patient experience. Please take the time to participate in and use these feedback tools. We take your feedback seriously and utilize it to continuously strive to improve our service to Veterans. Our goal is to provide compassionate, high quality care, ensuring an extraordinary patient care experience for you and your family.

Comment Cards

Your feedback about the care and services you receive while visiting the VA provides us an opportunity to make changes and improvements. Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates or a member of the Veterans Advisory Group. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving and your patient experience.

You may answer anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues. We take your comments seriously and we welcome you to share what we are doing right to improve your patient experience.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment and patient experience at our VA facility.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so we can resolve them. You are welcome to include compliments about what we are doing right to improve your patient experience for you and your family.