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VA Nebraska-Western Iowa Health Care System

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Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs. If you, or a Veteran you care for, has not been able to resolve important issues related to VA through other means, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Jodi Wilson, Patient Advocate-Omaha

Jodi Wilson

Patient Advocate-Omaha
402-995-3477

Kent Engelhardt, Patient Advocate-Grand Island

Kent Engelhardt

Patient Advocate-Grand Island
308-382-3660 x 2132

Photo not available

Timothy Jung

Patient Advocate-Lincoln
402.489.3802 x7933

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Service Level Patient Advocates also have been designated for departments and work areas, to answer questions and resolve concerns. To find out the name of the person, please ask any employee or look for someone with the Green and Gold pin on their nametag, that says: "Need help? Just ask!"

For a listing of additional contacts, please visit our phone directory.

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Comment Cards

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates or a member of the Veterans Advisory Group. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.